Refund policy

At Ozay Living, we take great care in packaging and shipping our products. Since many of our products are handcrafted and fragile in nature, we do not accept returns based on personal preference or change of mind.

Returns

We do not accept returns for the following reasons:

  • Change of mind
  • Product no longer needed
  • Personal preference
  • Incorrect purchase made by the customer
  • Minor variations in color, texture, finish, or appearance that may occur due to photography, lighting conditions, screen settings, or the handcrafted nature of our products

Damaged Products

If your order arrives damaged during transit, we will gladly provide a replacement.

To be eligible for a replacement:

  • You must contact us within 3 days (72 hours) of receiving your order.
  • A complete and uninterrupted unboxing video must be provided, clearly showing the sealed package being opened and the damaged product inside.
  • Claims submitted without an unboxing video may not be eligible for replacement.

Once the claim is verified, a replacement product will be shipped at no additional cost.

Incorrect Product Received

If you receive a product different from what you ordered, please contact us within 3 days (72 hours) of delivery.

To be eligible for a replacement:

  • You must contact us within 3 days (72 hours) of receiving the order.
  • Clear photographs of the product received and the shipping label may be requested for verification.

Once the claim is verified, we will arrange a return shipment from your address to our studio at no additional cost.

After we receive and inspect the returned product, the correct product will be shipped to you.

Refunds

We currently do not offer refunds for delivered orders.

Refunds may only be considered in exceptional circumstances where a replacement is not possible, at the sole discretion of Ozay Living.

Contact Us

For any return, replacement request, or complaint regarding damaged products or incorrect items received, please contact us within 3 days (72 hours) of receiving your order.

You can reach us through:

Email: hello@ozayliving.com

Instagram: @ozayliving

We will review your request and guide you through the next steps.