Shipping policy

Last Updated: June 2026

Thank you for shopping with Ozay Living.

We are committed to delivering your orders safely and efficiently across India.

Shipping Charges

• Orders valued at ₹999 and above qualify for Free Shipping.
• Orders below ₹999 are charged a flat shipping fee of ₹99.

Shipping charges, if applicable, will be displayed at checkout before payment.

Order Processing

Orders are typically processed and dispatched within 1 business day of order confirmation.

Orders placed on weekends, public holidays, or during special sale periods may require additional processing time.

Delivery Timeline

Estimated delivery time is 3–5 business days from the date of dispatch for most locations across India.

Please note that delivery timelines are estimates and may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Remote serviceable locations
• Circumstances beyond our control

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Delivery of Fragile Products

Many of our products are handcrafted and fragile in nature. While we take extensive care in packaging every order, we strongly recommend recording an uninterrupted unboxing video while opening your package.

This helps us assist you promptly in the unlikely event that a product arrives damaged during transit.

Damaged Deliveries

If your order arrives damaged, please contact us within 3 days (72 hours) of receiving the shipment.

A complete and uninterrupted unboxing video will be required for verification and replacement eligibility.

Please refer to our Return, Refund & Replacement Policy for complete details.

Contact Us

For any shipping-related questions, please contact us at:

Email: hello@ozayliving.com

Instagram: @ozayliving